{"id":15732,"date":"2021-01-27T14:49:17","date_gmt":"2021-01-27T13:49:17","guid":{"rendered":"https:\/\/www.euroservices-partner.com\/services\/customer-after-sales-service\/"},"modified":"2021-02-02T15:11:57","modified_gmt":"2021-02-02T14:11:57","slug":"customer-after-sales-service","status":"publish","type":"page","link":"http:\/\/preprod.euroservices-partner.com\/en\/services\/customer-after-sales-service\/","title":{"rendered":"Customer &amp; After-Sales Service"},"content":{"rendered":"[vc_row gap=&#8221;80&#8243; css=&#8221;.vc_custom_1591390784951{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][et_animated_title type=&#8221;h3&#8243; font_size=&#8221;48&#8243; mobile_font_size=&#8221;24px&#8221; tablet_font_size=&#8221;32px&#8221; line_height=&#8221;56&#8243; animation_type=&#8221;words-direct&#8221; start_delay=&#8221;&#8221;]SERVICE CLIENTS &amp; SAV[\/et_animated_title][et_gap height=&#8221;2&#8243;][et_animated_title type=&#8221;h3&#8243; font_size=&#8221;24&#8243; line_height=&#8221;32&#8243; color=&#8221;#af1d52&#8243; animation_type=&#8221;letter-direct&#8221; start_delay=&#8221;200&#8243;]Nous sommes votre voix ![\/et_animated_title][et_gap][et_braket_simple font_size=&#8221;24&#8243; line_height=&#8221;32&#8243; braket_color=&#8221;#af1d52&#8243; text=&#8221;Euroservices Partner vous accompagne avec des services compl\u00e9mentaires \u00e0 la logistique avec des prestations telles que le service client, call-center, ADV ou gestion du SAV.&#8221;][et_gap][vc_column_text]Particularly suitable for overseas businesses wishing to establish themselves in France without forming a special company, we can manage your customer relations through our teams specially trained on your products or services. We handle incoming calls, e-mails, letters, faxes, social media, etc. and can enter your orders directly into your sales management system.<br \/>\nWe can provide you local representation by domiciling your business in our premises and by creating a local shop-window site.<br \/>\nFinally, our expertise in managing returns enables us to handle your disputes directly and even to take goods back from your customers.<br \/>\n[\/vc_column_text][et_gap][\/vc_column][vc_column animation_delay=&#8221;0&#8243; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1591390415454{border-radius: 1px !important;}&#8221; el_class=&#8221;et-element-column-with-border-left&#8221;][et_gap height=&#8221;48&#8243;][et_gap height=&#8221;48&#8243;][et_image src=&#8221;14367&#8243;][\/vc_column][\/vc_row][vc_row][vc_column animation_delay=&#8221;0&#8243; width=&#8221;1\/2&#8243;][et_image alignment=&#8221;center&#8221; src=&#8221;14372&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][et_gap][et_gap][vc_custom_heading text=&#8221;Together, let\u2019s win!&#8221; font_container=&#8221;tag:h3|font_size:48px|text_align:left|line_height:56px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50 feature-title&#8221; css=&#8221;.vc_custom_1604258581502{margin-bottom: 0px !important;}&#8221;][et_gap][et_icon_list icon_name=&#8221;fa-check&#8221; icon_size=&#8221;medium&#8221;]Vous b\u00e9n\u00e9ficiez rapidement d\u2019une repr\u00e9sentation commerciale en France<br \/>\nVous maitrisez les co\u00fbts de votre service client<br \/>\nVous simplifiez vos d\u00e9marches RH en externalisant les ressources n\u00e9cessaires<br \/>\nVous profitez de l\u2019expertise d\u2019un partenaire acquise depuis plus de 20 ans[\/et_icon_list][et_gap height=&#8221;72&#8243; custom_class=&#8221;hide1024 hide767&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;40&#8243; css=&#8221;.vc_custom_1591631134561{padding-top: 32px !important;background-color: #f5f5f5 !important;}&#8221;][vc_column animation_delay=&#8221;0&#8243;][vc_custom_heading text=&#8221;Our related services&#8221; font_container=&#8221;tag:h3|font_size:48px|text_align:center|line_height:56px&#8221; use_theme_fonts=&#8221;yes&#8221; mobile_font_size=&#8221;32px&#8221;][et_content_box column=&#8221;3&#8243; gap=&#8221;80&#8243; animation_type=&#8221;sequential&#8221; animation_effect=&#8221;fadeIn&#8221; icon_border_radius=&#8221;500&#8243; icon_alignment=&#8221;center&#8221; animate_hover=&#8221;scale&#8221;][et_box_item icon_prefix=&#8221;globax&#8221; icon_name=&#8221;icon-gx-call-center-service-for-information&#8221; icon_color=&#8221;#af1d52&#8243; icon_border_color=&#8221;#af1d52&#8243; icon_color_hover=&#8221;#ffffff&#8221; icon_back_color_hover=&#8221;#af1d52&#8243; icon_border_color_hover=&#8221;#af1d52&#8243;][vc_custom_heading text=&#8221;Incoming contacts&#8221; font_container=&#8221;tag:h5|font_size:18px|text_align:center|color:%23af1d52|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50&#8243;][vc_column_text css=&#8221;.vc_custom_1604260556219{margin-bottom: 16px !important;}&#8221;]Telephone calls, e-mails, social media, letters, faxes, etc., we handle all incoming requests and transcribe them into your management systems.[\/vc_column_text][\/et_box_item][et_box_item icon_prefix=&#8221;globax&#8221; icon_name=&#8221;icon-gx-international-calling-service-symbol&#8221; icon_color=&#8221;#af1d52&#8243; icon_border_color=&#8221;#af1d52&#8243; icon_color_hover=&#8221;#ffffff&#8221; icon_back_color_hover=&#8221;#af1d52&#8243; icon_border_color_hover=&#8221;#af1d52&#8243;][vc_custom_heading text=&#8221;Outgoing contacts&#8221; font_container=&#8221;tag:h5|font_size:18px|text_align:center|color:%23af1d52|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50&#8243;][vc_column_text css=&#8221;.vc_custom_1604260594306{margin-bottom: 16px !important;}&#8221;]Requalifying a database, confirming appointments and sending out e-mail campaigns are just some of the activities we handle on your behalf.[\/vc_column_text][\/et_box_item][et_box_item icon_name=&#8221;fa-exchange-alt&#8221; icon_color=&#8221;#af1d52&#8243; icon_border_color=&#8221;#af1d52&#8243; icon_color_hover=&#8221;#ffffff&#8221; icon_back_color_hover=&#8221;#af1d52&#8243; icon_border_color_hover=&#8221;#af1d52&#8243;][vc_custom_heading text=&#8221;Complaints&#8221; font_container=&#8221;tag:h5|font_size:18px|text_align:center|color:%23af1d52|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50&#8243;][vc_column_text css=&#8221;.vc_custom_1604260632086{margin-bottom: 16px !important;}&#8221;]We organise handling of customer complaints within jointly agreed timescales and follow up returns in line with your specification.[\/vc_column_text][\/et_box_item][\/et_content_box][et_content_box column=&#8221;3&#8243; gap=&#8221;80&#8243; animation_type=&#8221;sequential&#8221; animation_effect=&#8221;fadeIn&#8221; icon_border_radius=&#8221;500&#8243; icon_alignment=&#8221;center&#8221; animate_hover=&#8221;scale&#8221;][et_box_item icon_name=&#8221;fa-tools&#8221; icon_color=&#8221;#af1d52&#8243; icon_border_color=&#8221;#af1d52&#8243; icon_color_hover=&#8221;#ffffff&#8221; icon_back_color_hover=&#8221;#af1d52&#8243; icon_border_color_hover=&#8221;#af1d52&#8243;][vc_custom_heading text=&#8221;Repairs&#8221; font_container=&#8221;tag:h5|font_size:18px|text_align:center|color:%23af1d52|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50&#8243;][vc_column_text css=&#8221;.vc_custom_1604260664081{margin-bottom: 16px !important;}&#8221;]We can perform an initial appraisal before returning items to your distribution circuit. We can also make simple repairs to your products.[\/vc_column_text][\/et_box_item][et_box_item icon_name=&#8221;fa-user-cog&#8221; icon_color=&#8221;#af1d52&#8243; icon_border_color=&#8221;#af1d52&#8243; icon_color_hover=&#8221;#ffffff&#8221; icon_back_color_hover=&#8221;#af1d52&#8243; icon_border_color_hover=&#8221;#af1d52&#8243;][vc_custom_heading text=&#8221;Customisation&#8221; font_container=&#8221;tag:h5|font_size:18px|text_align:center|color:%23af1d52|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50&#8243;][vc_column_text css=&#8221;.vc_custom_1604260693171{margin-bottom: 16px !important;}&#8221;]We can carry out operations to personalise your products or configure equipment so as to adapt your products to each customer\u2019s requirements and specific needs.[\/vc_column_text][\/et_box_item][et_box_item icon_name=&#8221;fa-location-arrow&#8221; icon_color=&#8221;#af1d52&#8243; icon_border_color=&#8221;#af1d52&#8243; icon_color_hover=&#8221;#ffffff&#8221; icon_back_color_hover=&#8221;#af1d52&#8243; icon_border_color_hover=&#8221;#af1d52&#8243;][vc_custom_heading text=&#8221;Domiciliation&#8221; font_container=&#8221;tag:h5|font_size:18px|text_align:center|color:%23af1d52|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;letter-spacing-50&#8243;][vc_column_text css=&#8221;.vc_custom_1604260734774{margin-bottom: 16px !important;}&#8221;]If you need a local address, .fr website or local telephone number to reassure your customers, you can host your activity in our premises to benefit from having a local business.[\/vc_column_text][\/et_box_item][\/et_content_box][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][et_gap][et_gap][et_highlight_title type=&#8221;h6&#8243; font_size=&#8221;12&#8243; line_height=&#8221;24&#8243; letter_spacing=&#8221;0.5&#8243; title=&#8221;Suivi des retours&#8221; line_color=&#8221;#af1d52&#8243;][vc_custom_heading text=&#8221;Complaints and refunds&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][et_gap][vc_column_text]Our customer service staff are accustomed to handling customer complaints. Whether by telephone, e-mail or live chat, they will give rapid responses based on jointly defined standards.<br \/>\nThey can also process refunds.[\/vc_column_text][et_gap][\/vc_column][vc_column width=&#8221;1\/2&#8243;][et_image src=&#8221;14386&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][et_image src=&#8221;14375&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][et_gap][et_gap][et_highlight_title type=&#8221;h6&#8243; font_size=&#8221;12&#8243; line_height=&#8221;24&#8243; letter_spacing=&#8221;0.5&#8243; title=&#8221;D\u00e9veloppement&#8221; line_color=&#8221;#af1d52&#8243;][vc_custom_heading text=&#8221;Your commercial strategy partner&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][et_gap][vc_column_text]Consistent with your commercial strategy, we perform sales development activities such as cross-selling or upselling.<\/p>\n<p>We can also carry out targeted prospecting or e-mailing 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